A Cloud Service Level Agreement (SLA) defines the reliability, availability, and support standards a business can expect from its cloud provider. It outlines uptime guarantees, performance benchmarks, support response times, and compensation for service failures. Understanding your provider’s SLA is critical to minimizing downtime risks, protecting revenue, and maintaining customer trust. By carefully evaluating SLA metrics and limitations, businesses can design resilient cloud architectures and make informed decisions that align technology reliability with business goals.
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Last modified: December 13, 2025
